Privacy Policy

1. Who we are

DinnerCruiseDXB ("we", "us", "our") operates the website dinnercruisedxb.com and books experiences and tours in Dubai, United Arab Emirates. Our registered address is Dubai, United Arab Emirates. For any privacy question you can reach us at support@dhowcruisedxb.com.

2. Information we collect

We only collect what we need to run and improve the service. This includes:

• Information you give us: your name, email address, phone number and any message you send when you enquire about a tour or contact our chat assistant.
• Booking information: the tour you select, your chosen date, the number and type of guests, and the total amount paid.
• Technical information: your IP address, device and browser type, pages visited, and referring page, collected through server logs and analytics.
• Payment information: processed by our payment provider. We never see or store full card numbers.

3. How we use your information

• To take, confirm, and deliver your booking, and to contact you about it.
• To answer your questions through our chat assistant or by email.
• To send booking confirmations, receipts, and any essential service updates.
• To prevent fraud, abuse, and security incidents.
• To understand which tours are popular so we can improve our offering.
• To meet our legal, tax, and accounting obligations.

4. Cookies and analytics

We use cookies to keep you signed in, remember your language and currency preference, and measure how visitors use the site. These fall into three groups: strictly necessary cookies that make the site work, preference cookies such as language, and analytics cookies that give us aggregate usage statistics.

You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the site, including booking, from working.

5. Sharing your information

We do not sell your personal information. We share it only with the parties needed to deliver the service you bought:

• Our tour and activity providers, who need your name and contact details to run your experience.
• Our payment processor, to handle the transaction.
• Our email provider, to send confirmations and receipts.
• Our hosting and infrastructure providers, who process data on our instructions.
• Government authorities, where we are legally required to disclose it.

6. Retention

We keep booking records for as long as needed to service your booking and to meet tax and legal requirements. Analytics data is retained in aggregate form. If you ask us to delete your account, we remove your personal data, except records we must keep for legal or tax reasons.

7. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, ask us to correct it, delete it, restrict or object to our use of it, or receive a copy of it. You also have the right to complain to your local data protection authority. To exercise any of these rights, email support@dhowcruisedxb.com and we will respond within 30 days.

8. International transfers

Our providers operate globally, so some of your data is processed outside the country you live in. Where that happens we rely on appropriate safeguards, such as standard contractual clauses.

9. Security

We use HTTPS to encrypt data in transit and restrict access to personal data to staff and providers who need it. No system is perfectly secure, but we continuously work to protect your data.

10. Children

Our site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The last updated date at the top of this page always reflects the current version, and material changes will be announced on the site.

12. Contact us

Questions about this policy or your data: support@dhowcruisedxb.com.